Return Policy
Refund & Cancellation Policy
Last Updated: July 2026
At SameDays, we strive to provide a reliable, professional service. This policy explains when refunds may be available and how cancellations are handled.
Cancellations
You may cancel or rearrange your booking by contacting us as soon as possible.
Where sufficient notice is given, there is no cancellation fee.
If our team has already travelled to your property or is en route, a call-out or cancellation charge may apply.
Changes to Your Booking
If you need to add or remove items from your booking, please let us know before our team arrives.
Changes may affect the original quotation.
Refunds
If payment has been made in advance and:
- We are unable to provide the agreed service, you will receive a full refund.
- We cancel your booking for reasons within our control, any advance payment will be refunded in full.
- You cancel before work has commenced and no cancellation charge applies, any advance payment will be refunded.
Once work has been completed, refunds will generally not be issued unless:
- The service was not carried out as agreed.
- A pricing error has occurred.
- We have agreed that a refund is appropriate.
Missed Appointments
If our team cannot complete the job because:
- Access is unavailable
- The customer is not present
- The waste or items differ significantly from those originally described
- The collection would be unsafe
A call-out charge may apply.
Additional Charges
If additional waste, larger volumes or extra labour are required on arrival, we will discuss any additional costs with you before carrying out the work.
You are under no obligation to proceed with the revised quotation.
Damaged or Missing Items
If you believe there has been an issue with the service provided, please contact us within 48 hours of the job being completed.
We will investigate the matter promptly and work with you to reach a fair resolution.
Contact Us
If you have any questions about this Refund & Cancellation Policy, please contact us.
SameDays
🌐 samedays.uk
📞 0151 345 6438
Display prices in:GBP
